Quality IT, Advice, Support and Delivery

Tuesday 17 March 2015

Step by step guide to set up email on your iPhone

Email set up is often the first step in setting up a new phone; however it is also one of the most common problems on our helpdesk. So here is a step by step guide to setting up your work email on an iPhone...

Firstly launch the settings app by selecting the settings icon on your home screen. (It usually looks something like the image below)

After selecting the settings icon, you need to select Mail, Contacts, Calendars from the list. Then you will need to select Add Account followed by Microsoft Exchange.


On the next screen you will need to enter the following information:
  1. Email – enter your entire email address, using all lowercase letters
  2. Domain – leave this field empty
  3. Username – enter your entire email address again
  4. Password – enter the password for your email account
  5. Description – enter a descriptive name for your account (eg. Work)

Once complete tap the next button and your device will attempt to verify your account.


If you receive an “Unable to Verify Certificate” message tap the accept button, the device will then continue verifying the account. Once complete tap the Server field, and enter in connect.emailsrvr.com



Tap the next button and the device will then try to create a secure (SSL) connection to your Exchange server. When connected, you will see check marks along your settings to confirm that the account has been verified.


Finally tap the ON/OFF buttons to select which information to synchronize with the Exchange server and then tap Save to finish.

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Thursday 5 March 2015

Windows Server 2003 End of Life - Be Prepared!

Last year we saw Microsoft retire both Windows XP and Office 2003 and this year will see Microsoft retire yet another product. Windows Server 2003 is the latest Microsoft product nearing its end of life date of July 14, 2015.

What does End of Life mean for end users?
Every product we use is likely to have a lifecycle, and Microsoft products are no different. All that Microsoft mean by the end of life of any of their products, Windows Server 2003 included, is that Microsoft will no longer support the product. Ultimately this means that Microsoft will no longer provide automatic fixes, updates or online technical support for retired products. 

After July 14, 2015 Windows Server 2003 will no longer receive assisted technical support from Microsoft, software and content updates or the security patches that help provide protection from harmful viruses, spyware and other malicious software, thus resulting  in an unsecured and unstable infrastructure for your business. Not migrating away from Windows Server 2003 will expose you to an elevated risk of cybersecurity dangers or malicious attacks.  


Continuing to use an unsupported server operating system would not only leave you vulnerable to hackers and security attacks, but it could end up costing your business a small fortune in maintenance costs. After July 14, 2015 you will need intrusion detection systems, advanced firewalls and network segmentation  to protect the vulnerable Windows Server 2003 platform, and the cost for maintaining ageing hardware will continue increasing with time. Also you may find that using an unsupported server operating system will result in a failure to meet industry wide compliance standards, which could ultimately result in a loss of business.

Another reason to migrate away from Windows Server 2003 before the end of life date is the fact that new software and hardware devices will no longer be built to integrate with Windows Server 2003, thus resulting in compatibility issues when updating software or hardware.

Act Now – Discover your upgrade options
As we explored above it is highly unadvisable to continue using Windows Server 2003 after it reaches its end of life, and so the only remaining option is to upgrade.  It is important to start your upgrade early as it will take a lot of planning and executing, and leaving it until the last minute is a big risk to take.

Here are the four key steps for migrating away from Windows Server 2003 as; discover, access, target and migrate.  


 Step 1 – Discover:
It is highly recommended that you start by finding out and cataloging the applications and workloads you have running on Windows Server 2003. It is vital that you catolog everything that you have running on Windows Server 2003, as this will help insure that nothing is omitted from the migration.

Whether you use the Microsoft self-service toolkit or collaborate with a Microsoft Partner this process is a lengthy yet essential part of the migration planning.

Step 2 – Assess:
Once you have a complete catalog of applications and workloads, it is time to assess its contents. This means categorising and analysing your applications and workloads based on four key factors, type, importance, complexity and risk. This assessment will allow you to prioritise workloads and applications for migration, while also helping identify and issues.

Step 3 – Target:
In this step you need to determine a migration destination for each application and workload. The choice of destination will be driven by factors such as speed, ease of migration, cost and desired functionality, with the most common choice being Windows Server 2012 R2.

Step 4 – Migrate:
The final step is to execute the migration, however finding the right migration plan may require additional analysis and assistance. Such assistance is available from Practical Networks a trusted Microsoft Partner.

If you would like more information or any assistance with your migration, please do not hesitate to get in touch with either David Philps or Andy Potts on 01723 587240.