Quality IT, Advice, Support and Delivery

Thursday, 23 July 2015

Cisco Jabber Business Communications


What is Cisco Jabber?
Cisco Jabber is a Unified Communications application for PC, Mac, tablets and smartphones, and can be used with either on premise or cloud-based unified communications services. While adhering to industry standards such as XMPP, SIP and H.264, Cisco Jabber also provides a consistent experience across platforms and devices, alongside deployment alternatives that allow you to choose your preferred options without sacrificing user capabilities.

Cisco Jabber is made up of a number of features that work together to simplify communications and enhance business productivity. The Cisco Jabber Software Development Kit (SDK) offers voice, video, instant messaging, presence and Cisco WebEx conferencing capabilities.


The Features:
Instant Messaging and Real-time Presence information - Helps reduce delays by allowing you to view users' availability and chat with individuals or groups, within and outside your organisation.

Business-Class IP Voice and Video Telephony - Cisco Jabber has HD video and desktop sharing capabilities and with Cisco UC Manager call-control, it delivers secure and reliable communications.

Communicate from Microsoft Office - Cisco Jabber is integrated with Microsoft Office, allowing you to see a user's availability and click to initiate communications such as chat, voice or video calls, or multiparty conferences from within Outlook.

Get Mobile Collaboration Anywhere, on Any Device - Communicate from across the office or on the go with mobile voice, IM and web conferencing. Cisco Jabber allows you to use your preferred device. while getting the same experiences as at your desktop.

Communicate from within Web Applications - The Cisco Jabber Software Development Kit lets you experience communications, including HD video, from within web-based business, simplifying workflows and increasing productivity.

For more information about Cisco Jabber contact one of the team on 01723 587240 or email: info@practicalnetworks.co.uk

Thursday, 9 July 2015

Cisco BE 6000 IP Telephony System


The Cisco Business Edition 6000 is a purpose built, affordable and simple collaboration system, designed to strengthen your business relationships through improved interactions and experiences. The BE 6000 delivers end-to-end collaboration capabilities for up to 1000 users, 2500 devices, 50 sites and 100 contact center agents.

Cisco BE 6000 Features: 
  • Solves complex communications challenges with one purpose-built, simple-to-use and centrally-managed platform.
  • Complete service, offering end-to-end collaboration capabilities, including; voice, video, conferencing, messaging, instant messaging and presence, mobility and more, for every user.
  • Differentiated communications capabilities, offering cost-effective, high-quality multiparty video conferencing, bringing employees, customers and partners closely together. 
  • Simplified deployment and management, with a preconfigured virtualised server with ready-to-run virtualisation software and ready-to-activate collaboration applications. 
  • Open and inter-operable architecture and innovative system transparently supports third party applications, telepresence and video endpoints.
  • Scalable and highly-available platform, with the ability to grow and change with the pace of your business.
Business Benefits: 
  • Improved business processes and collaboration.
  • Efficient working environment that supports users on any device, from any location, at any time.
  • Customisable collaboration with the flexibility to change and adapt with growth.
  • Reduced operations complexity and costs with one simple solution to manage.
  • Lower TCO with hardware consolidation, reduced power and cooling costs, and easy to use provisioning and administration tools.
For more information about the Cisco BE 6000 system call Practical Networks on 01723 587240 or email: info@practicalnetworks.co.uk

Thursday, 25 June 2015

Panasonic NS 1000 Business Communications Server

16:57 Posted by Practical Networks No comments


The NS 1000 business communications server by Panasonic is designed to deliver solutions to business challenges, while flexibly adapting to the way each organisation works. The NS 1000 provides solutions such as:

• Simplifying & improving communications

• Lowering costs

• Diversifying the workplace

• Improving productivity


These solutions are provided by integrating hardware and software in a modular way, allowing for businesses to tailor their communications system to fit their own specific needs. This system works for a wide range of businesses, regardless of whether it is used in a small office with two people or in a large company with several locations.
  

Key Features include:

• IP & SIP network communication server

• Integrated unified messaging

• Reliable backup system, designed to survive system failures

• Call center solution with voice guidance for customers

• High-performance applications

• Seamless integration for smart phones & tablets, allowing for BYOD

• Innovative unified collaboration & communication environment, including desktop tools & an interactive voice response system


With its fully transparent network features, first-class voice quality in HD wideband audio and swift capacity expansions, the NS 1000 is the most complete Panasonic solution to date.

More information can be found here >>http://bit.ly/1NkfeY6

Thursday, 11 June 2015

What are Unified Communications?

What are Unified Communications?


Unified communications (UC) is the term used to describe communications which integrate to optimize business processes and increase user productivity. UC’s optimize business processes and increase user productivity by eliminating device and media dependencies and managing flows. UC systems typically include the means to integrate real-time or near-real time unified messaging, collaboration and interactive systems; however such integration takes on numerous forms. 

Unified communications are not a single product, but a collection of components, including but not limited to the following:

• Call control & Multi-modal communications
• Presence information
• Instant messaging
• Unified messaging
• Speech access & Personal assistant
• Conferencing (audio, web & video)
• Collaboration tools
• Mobility
• Business process integration

Unified communications are purpose built to grow and change with the pace of your business, providing numerous benefits along the way. These benefits include:


We are now suppliers of both Cisco and Panasonic systems, which provide benefits such as; reducing costs, increasing productivity, diversifying the workplace and allowing for quick and effective call response.  For more information about UC’s call Practical Networks on 01723 587240.

Thursday, 28 May 2015

Windows Server 2003 Migration Planning

Windows Server 2003 end of life is the perfect excuse for business innovation, so why not take advantage of the opportunity. Migrating away from Windows Server 2003 allows you to update your system and take full advantage of the updated features available with newer software. The migration solutions available offer new data center automation and a flexible infrastructure that breaks through the traditional boundaries of storage, virtualisation and identity, while providing an application platform to support the growing demands of today’s businesses.

As you may have read in our Windows Server 2003 End of Life post, there are a number of other reasons why it is ideal for businesses to migrate before the end of life date of July 14, 2015. Migration is a lengthy process and will take a lot of planning and preparation; however it is worth the time and effort. Migrating will help you achieve concrete benefits such as; improved performance, reduced maintenance requirements and increased agility and speed of response. 

Migrating – Where to start:
As a Microsoft Partner we recommend using the following four stages to plan your migration:     
      Ã¼  Discover
      Ã¼  Assess
      Ã¼  Target
      Ã¼  Migrate
A document detailing these stages in full can be found here >> http://bit.ly/1zk7Rgx

Stage 1 – Discover

In order to plan what application need to be upgraded or migrated you need to establish what applications and workloads you have running on Windows Server 2003. When making a note of all of your applications it is also important to make a note of the versions, licensing agreements and what hardware they run on. 

Stage 2 – Assess
Now you need to categorise and analyse all of your listed workloads and applications based on type, criticality, complexity and risk.  This can help you to evaluate whether to re-host, refactor, revise, rebuild or replace applications and also help you to prioritise workloads and applications for migration by identifying issues or opportunities such as:
      Ã»  Vital business-critical applications and workloads that need immediate attention and additional                                    capacity
      Ã»  Redundancies in your environment and mismatched service levels
      Ã»  Applications without the right level of IT control
      Ã»  Misallocated resources for underutilised or unneeded business-critical projects


Stage 3 – Target

This is the phase where you need to determine the migration target destination for each application and workload. In this phase you have the opportunity to transform your business by embracing newer, more efficient and cost effective ways of delivering IT solutions to your users. Different workloads and applications will logically lead to certain targets, while others may offer the possibility of migration to multiple target destinations. The choice will ultimately be driven by factors such as; speed, ease of migration, cost and desired functionality.

 Stage 4 – Migrate
The migration itself will require smart planning and focused execution, in order to make sure goals are met. Choosing the right migration plan for your organisation may require additional analysis and assistance.

As a Microsoft Partner, Practical Networks are readily on hand to provide any guidance or assistance that you need with your migration. For help starting your migration plan call Andy on 01723 587240 or email migrate@practicalnetworks.co.uk


Wednesday, 13 May 2015

Windows Server 2012 R2 - Upgrade Now!



As cybersecurity is set to be a major focus for businesses this year, we feel it fitting that our software pick this quarter is the Windows Server 2012 R2. Windows Server 2012 R2 is the most recent version of Microsoft’s Windows Server Platform and so is the most logical choice when migrating from Windows Server 2003, which retires in June.



What is Windows Server 2012 R2?
Windows Server 2012 is an enterprise-grade, open application and web platform that forms a foundation for businesses, by helping build, deploy, and scale modern applications and high-density websites for the datacentre and the cloud. Windows Server 2012 R2 also enables IT to empower users by providing them with flexible, policy-based resources while protecting corporate information.


The Benefits:
• Simplified deployment of IT services

• High service uptime

• Secures corporate data

• Easily scales to continuously run the largest workloads

• User Centric

• Application focused

• Simple & Cost effective

• Disaster recovery & Business continuity

Disaster Recovery & Business Continuity:
Windows Server 2012 allows you to achieve affordable, multi-node business continuity scenarios with high service uptime and at-scale disaster recovery. Windows Server 2012 has powerful availability features to protect against service outages, along with automated protection and recovery for cost-effective business continuity. These features allow for improved workload SLA’s and a reduced downtime risk.

User Centric:
Business technology has become increasingly mobile and user centric and with Windows Server 2012 end users will have access to information and data regardless of the infrastructure, network, device or application. Windows Server 2012 also makes it possible for you to provide consistent access to corporate resources by managing and federating user identities and credentials across the organisation, while providing secure access to your corporate network. Additionally Windows Server 2012 helps you better protect information and manage risk, by validating user identities, verifying their devices and taking advantage of data classification.


So if you’re looking to migrate away from Windows Server 2003 or just want to update your system, look no further. For more information or for assistance in migrating call Andy on 01723 587240.

Thursday, 30 April 2015

Cybersecurity & Mobile Security Tip for Businesses!

Cybersecurity is becoming more and more of an issue for businesses, as security attacks are evolving at an alarming rate. Last year in particular saw a number of high profile security breaches, such as; Heartbleed and Shellshock, positioning cybersecurity as a major concern for businesses and individuals alike. So here are 10 tips on how to protect your business against cyber-attacks:

1.       Establish basic security practices and educate all of your employees in these practices. This will help ensure all of your employees understand how to handle and protect vital business and customer information.

2.       Make sure all computers and networks are protected, by making sure that anti-virus, anti-spyware and firewall software is installed and kept up to date on all corporate PCs. It is also in good practice to schedule regular anti-virus scans on all PCs.

3.       Protect your internet connection with firewall security and make sure that firewalls are maintained. It is also important to make sure that employees who work from home have a secure internet connection.

4.       It is vital to keep your operating system and all your software up to date, by installing the latest updates and security patches. Updates can be set to install automatically, saving time and ensuring they are installed as soon as they are available. (Cyber criminals will take advantage of vulnerabilities found in out of date or unpatched software)

5.       Employ some form of disaster recovery and backup strategy, to regularly backup all of your data. In the case that your computer does become infected, you will be able to restore all your files once the malware has been deleted.

6.       Don’t allow unauthorised individuals to use business computers and secure your Wi-Fi network with passwords (preferably not the password that the device came with).

7.       Ensure all employees use a strong password, one that uses a mix of numbers, upper and lower case letters and symbols. Also make sure passwords are changed regularly.

8.       Limit employee’s access and authority according to their roles. Only provide access to the specific data systems that are needed to carry out their roles.

9.       Make sure all employees know to avoid opening emails or email attachments from unknown sources or that don’t appear to be legit. It is often the case that email attachments carry malware so be cautious and one infected PC could put the whole network at risk.

10.   Enforce strict rules about installing new software and only install software from trusted sites. 



       The number of businesses allowing for BYOD is increasing, and so it is important for them to keep their data secure on all devices. Malware is not just a problem for PC’s, as cybercriminals have taken to hiding their malicious codes inside mobile apps. So we have some Security Tips to protect your Mobile Workforce.

7 Tips for a Secure Mobile Network:

1.       Don’t let mobile security be your blind spot; mobile devices need the same protection as your corporate PC’s, so implement security precautions on all mobile devices.

2.       Add security measures to your wireless network - a password or security key can keep unauthorised devices from accessing your wireless connection. Encryption technology can also help, by protecting the information transmitted through your network.

3.       Encourage employees who use mobile devices for business purposes, to password protect their devices and set them to lock within five minutes. Passwords act as a first line of defence should the device fall into the wrong hands.

4.       Educate your users about carefully examining app permissions before granting access. Most apps ask for access to many unnecessary features on your device.

5.       Develop a policy item to determine which apps can be downloaded or accessed via the corporate network. If an app has a weakness it is easier to hack, posing a threat to your corporate security.

6.       Lose it, Lock it, Wipe it - download an app on your mobile devices that allows you and your employees to lock and wipe the device in the event of theft or loss. Should your device be gone for good such apps will enable you to wipe all of your data including text messages, contacts, photos, email, browser history and user accounts.

7.      Update apps as soon as you are prompted to, as updates can include fixes to new vulnerabilities and exploited security gaps.

For any more information on how to keep your corporate date secure, contact one of the team on 01723 587240